Return Policy

Withdrawal from the contract and return of goods, warranty, and material defects

The buyer considered a consumer under consumer protection law, has the right to return the products purchased in the online store (withdrawal from the contract) within 14 days of receipt, and the provider guarantees the purchase price refund. However, because we want you to have enough time to decide, we at ValentinsJewellery offer a 30-day return period.

The buyer exercises the right to withdraw from the distance sales contract by notifying the supplier within 30 days of the collection date of the products that they are withdrawing from the contract (notice of withdrawal) without having to give a reason for their decision. The period referred to in the preceding sentence shall begin on the day following the date of receipt of the product. The consumer may send the notice of withdrawal to the address of the provider as follows:

to the e-mail address: help@valentinsjewellery.com (mail to: help@valentinsjewellery.com), by post to:

Juvelir-Zlatar, Valentin Batalak s.p.,Zdraviliški trg 4, 3250 Rogaška Slatina, Slovenia

Suppose the buyer has already received the ordered products and wishes to withdraw from the contract. In that case, they are obliged to return them to the provider no later than 30 days after the notification of withdrawal. The consumer is deemed to have returned the goods in time if he sends them before the expiry of the 30-day return period. The buyer shall bear the costs of returning (transmitting) the products. The returned goods must be labeled with the value mark and returned to the provider's address: Juvelir-Zlatar, Valentin Batalak s.p., Zdraviliški trg 4, 3250 Rogaška Slatina, Slovenia, Tel.: +386 31 561 598

The buyer who withdraws from the contract must return the item to the seller undamaged and unchanged unless the thing is destroyed, damaged, lost, or reduced in quantity without the buyer is at fault. The consumer may not use the goods until the contract has been withdrawn. The consumer may inspect and test the goods to the extent strictly necessary to establish the factual situation.

Upon withdrawal from the contract, only the amount paid shall be refunded to the buyer's TRR or other means of payment if the buyer expressly requests. The gift voucher shall be treated as a means of payment upon withdrawal, and the amount shall also be returned to the user. The complete charge received will be refunded to the consumer in a pre-agreed manner within 14 days of receipt of the withdrawal notice, provided that the provider has collected the returned goods or the buyer has provided proof that he has returned the goods.

Suppose the buyer has received defective or damaged goods. In that case, the buyer may return them within 30 days after receipt of the goods, provided they are unused, in their original packaging, and undamaged.

Upon return of the goods, the buyer shall be liable for any diminution in the value of the goods if the diminution in value is due to handling, which is not strictly necessary to establish the nature, characteristics, and functioning of the goods.

Material defects:

The supplier shall be liable for material defects in the goods that become apparent within one year of being handed over to the buyer. The buyer may exercise its rights under the material defect if it notifies the supplier of the defect within two months of its discovery date.

The buyer may give notice of the defect to the supplier:

by e-mail to: help@valentinsjewellery.com (mail to: help@valentinsjewellery.com),

by post to Juvelir-Zlatar, Valentin Batalak s.p., Zdraviliški trg 4, 3250 Rogaška Slatina

The buyer must describe the defect in more detail in the defect notification and allow the supplier to inspect the item.

The following shall be deemed to be a material defect:

- If the item does not have the characteristics necessary for its regular use or circulation;

- if the thing does not have the characteristics necessary for the particular use for which the buyer is buying it, which was known or ought to have been known to the seller;

- if the thing does not possess the qualities and characteristics which were expressly or tacitly agreed upon or prescribed;

- if the seller has handed over an item that does not correspond to a sample or model unless the example or model was shown for information purposes only.

A buyer who has duly notified the supplier of a defect shall be entitled to require the supplier to:

Remedy the weakness in the goods; or

Refund a proportion of the amount paid in proportion to the defect; replace the defective goods with new, faultless goods; or refund the amount paid.

These rights expire at the end of one year from when the buyer notified the supplier of the material defect.

The buyer is obliged to take delivery of the goods to the supplier for warranty or other treatment after the treatment has been completed. The buyer shall take delivery of the item at the collection point at which it was handed over to the supplier in person, or if it was sent by post, it should be returned to the address provided for delivery.

The provider shall notify the buyer of the return of the item from the consideration and invite the buyer to collect the item. The buyer is obliged to collect the item within 14 days of receipt of the notification. If the buyer fails to contain the thing within the period mentioned above, the item shall be handed over to the provider for safekeeping. The tenderer shall keep the goods in its warehouse until the expiry of 6 months from the date of notification. The tenderer shall be entitled to reimbursement of all storage costs for that period and all costs necessary to preserve the goods.

Contact information:

Juvelir-Zlatar, VALENTIN BATALAK S.P.

Zdraviliški trg 4, 3250 Rogaška Slatina, Slovenia

E-mail address: help@valentinsjewellery.com

Tel: +386 31 561 598

Registration No: 5004602000